:root{color-scheme:dark;--bg:#141618;--panel:#191c1f;--surface:#212529;--hover:#292e33;--line:#30363c;--text:#e9ecef;--muted:#a2abb4;--accent:#a8d4bd;--accent-text:#13271e;--danger:#f1a49e;--waiting:#ddc18c;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;font-size:14px;line-height:1.5}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}[hidden]{display:none!important}button,input,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--line);border-radius:7px;background:var(--surface);color:var(--text);padding:9px 13px;touch-action:manipulation}button:hover{background:var(--hover)}button:disabled{opacity:.45;cursor:wait}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible{outline:2px solid var(--accent);outline-offset:3px}input,textarea{width:100%;border:1px solid var(--line);border-radius:7px;background:var(--bg);color:var(--text);padding:10px 12px;caret-color:var(--accent)}input::placeholder,textarea::placeholder{color:var(--muted)}textarea{resize:vertical}h1,h2,h3,p{margin:0}h1{font-size:19px;font-weight:650;letter-spacing:-.02em}h2{font-size:18px;letter-spacing:-.02em}h3{font-size:15px;margin:22px 0 10px}p{margin:8px 0 16px;color:var(--muted)}label:not(.search):not(.checkbox):not(.sr-only){display:block;margin:12px 0 6px;font-weight:550}.small{font-size:12px}.muted{color:var(--muted)}svg{width:19px;height:19px;display:block;flex-shrink:0;stroke-width:1.7}.primary{background:var(--accent);color:var(--accent-text);border-color:transparent;font-weight:650}.primary:hover{background:#c1e2d1}.icon-button{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-color:transparent;background:transparent;padding:8px;flex-shrink:0}.compact{width:26px;height:26px;padding:4px}.app{height:100dvh;display:grid;grid-template-columns:340px minmax(0,1fr);overflow:hidden}.sidebar{background:var(--panel);border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0;padding-top:env(safe-area-inset-top)}.sidebar-head{display:flex;align-items:center;justify-content:space-between;padding:20px 19px 8px}.brand{display:flex;align-items:center;gap:10px}.app-mark{display:grid;place-items:center;background:var(--accent);color:var(--accent-text);font-weight:750;width:29px;height:29px;border-radius:8px;font-size:24px;line-height:1}.connection{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:12px;padding:0 20px 14px}.connection .compact{margin-left:auto}.dot{width:6px;height:6px;border-radius:50%;background:var(--muted)}.dot.online{background:var(--accent)}.search{margin:0 18px 14px;position:relative;display:block}.search>span{position:absolute;left:10px;top:11px;color:var(--muted)}.search input{padding-left:36px;background:var(--bg)}.tabs{display:flex;padding:0 12px;border-bottom:1px solid var(--line);gap:0}.tabs button{border:0;border-radius:0;background:transparent;color:var(--muted);padding:10px 7px 12px;font-size:12px;white-space:nowrap;border-bottom:2px solid transparent}.tabs button.active{color:var(--text);border-bottom-color:var(--accent)}.tabs span{font-size:10px;margin-left:3px;color:var(--muted)}.ticket-list{overflow:auto;flex:1;overscroll-behavior:contain}.ticket{width:100%;border:0;border-bottom:1px solid #262b30;border-radius:0;background:transparent;text-align:left;padding:16px 19px;display:block}.ticket.active{background:#27322d}.ticket-top{display:flex;align-items:center;gap:8px;margin-bottom:4px}.ticket-title{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.ticket-time{font-size:11px;color:var(--muted);white-space:nowrap}.ticket-preview{display:flex;align-items:center;gap:8px;color:var(--muted);font-size:12px}.ticket-preview>span:first-child{overflow:hidden;white-space:nowrap;text-overflow:ellipsis;flex:1}.unread{font-size:10px;background:var(--accent);color:var(--accent-text);min-width:18px;height:18px;border-radius:9px;text-align:center;line-height:18px;font-weight:650;padding:0 5px}.sidebar-footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);padding:8px 15px;padding-bottom:max(8px,env(safe-area-inset-bottom));color:var(--muted);font-size:12px}.conversation{min-width:0;min-height:0}.empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:32px;text-align:center}.empty-icon{display:block;color:var(--muted);margin-bottom:15px}.empty-icon svg{width:36px;height:36px}.empty p{max-width:30ch}.chat{height:100%;display:flex;flex-direction:column;padding-top:env(safe-area-inset-top)}.chat-head{display:flex;gap:15px;align-items:center;padding:19px 27px;border-bottom:1px solid var(--line);min-height:83px}.chat-heading{flex:1;min-width:0}.chat-heading h2{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.close-button{display:flex;align-items:center;gap:7px;font-size:12px;white-space:nowrap}.close-button svg{color:var(--accent);width:16px}.messages{flex:1;overflow:auto;overscroll-behavior:contain;padding:20px 28px;scrollbar-gutter:stable}.older{display:block;margin:0 auto 20px;font-size:12px;background:transparent;color:var(--muted)}#message-list{max-width:920px;margin:0 auto}.message{display:flex;align-items:flex-start;gap:10px;margin:0 0 20px;content-visibility:auto;contain-intrinsic-size:auto 90px}.avatar{width:32px;height:32px;background:var(--surface);border-radius:50%;display:grid;place-items:center;color:var(--muted);font-size:12px;overflow:hidden;flex-shrink:0}.avatar img{width:100%;height:100%;object-fit:cover}.message-content{min-width:0;max-width:min(100%,760px)}.message-meta{display:flex;align-items:center;gap:8px;margin-bottom:4px;flex-wrap:wrap;font-size:12px}.sender{font-weight:650}.badge{font-size:10px;padding:0 5px;border-radius:4px;color:var(--muted);background:var(--surface)}.badge.staff{color:var(--accent)}.badge.internal{color:var(--waiting)}.message time{color:var(--muted);font-size:10px}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.65}.message.internal .message-text{color:var(--waiting)}.message.service{color:var(--muted);font-size:12px;justify-content:center}.attachment{display:inline-flex;align-items:center;gap:8px;margin-top:8px;padding:10px 12px;background:var(--surface);color:var(--text);text-decoration:none;border-radius:7px;overflow-wrap:anywhere;font-size:12px}.photo{max-width:min(400px,100%);max-height:350px;border-radius:7px;display:block;margin-top:8px}.waiting-banner,.closed-banner{display:flex;justify-content:space-between;align-items:center;padding:9px 27px;font-size:12px;background:#2c281f;color:var(--waiting);gap:12px}.waiting-banner button{font-size:11px;padding:5px 8px;background:transparent;border-color:#615338}.closed-banner{justify-content:center;background:var(--panel);color:var(--muted)}.composer{border-top:1px solid var(--line);padding:12px 27px 15px;padding-bottom:max(15px,env(safe-area-inset-bottom));position:relative}.pinned{display:flex;gap:7px;overflow-x:auto;margin-bottom:10px;scrollbar-width:thin}.pinned:empty{display:none}.pinned button{font-size:12px;padding:5px 10px;white-space:nowrap;background:transparent}.composer textarea{border:0;background:transparent;padding:2px 0;min-height:65px;max-height:180px;resize:none;outline-offset:4px}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:8px}.tools{display:flex;align-items:center;gap:2px}.tool-button{display:flex;align-items:center;gap:6px;font-size:12px;border:0;background:transparent;padding:8px}.tool-button svg{width:16px}.send{display:flex;align-items:center;gap:12px;padding:9px 14px;font-size:12px}.send svg{width:16px}.composer-hint{display:flex;justify-content:space-between;font-size:10px;color:var(--muted);margin-top:9px}.suggestions{position:absolute;bottom:100%;left:27px;right:27px;max-height:240px;overflow:auto;background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:5px;z-index:3}.suggestion{width:100%;display:block;background:transparent;border:0;text-align:left}.suggestion b,.suggestion span{display:block}.suggestion span{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.emoji-picker{position:absolute;bottom:85px;left:30px;display:grid;grid-template-columns:repeat(7,1fr);gap:2px;border:1px solid var(--line);background:var(--panel);padding:7px;border-radius:8px;z-index:4}.emoji-picker button{border:0;background:transparent;padding:8px;font-size:21px}.file-preview{display:flex;align-items:center;gap:12px;font-size:12px;color:var(--accent);overflow-wrap:anywhere}.file-preview span{flex:1}.login{min-height:100dvh;display:grid;place-items:center;padding:24px}.login-box{width:min(100%,350px)}.login-box .app-mark{width:42px;height:42px;font-size:34px;margin-bottom:25px}.login-box h1{font-size:24px}.login-box .primary{width:100%;margin-top:15px}#login-error{color:var(--danger)}dialog{background:var(--panel);color:var(--text);border:1px solid var(--line);border-radius:12px;padding:0;width:min(690px,calc(100% - 32px));max-height:85dvh}dialog::backdrop{background:#0009}.settings-head{display:flex;align-items:center;justify-content:space-between;padding:17px 22px}.settings-tabs{display:flex;gap:4px;padding:0 18px;border-bottom:1px solid var(--line);overflow:auto}.settings-tabs button{font-size:12px;border:0;border-radius:0;background:transparent;color:var(--muted);white-space:nowrap;padding:10px 8px;border-bottom:2px solid transparent}.settings-tabs button.active{border-bottom-color:var(--accent);color:var(--text)}.settings-content{padding:0 24px 24px;overflow:auto}.settings-content section>h3:first-child{margin-top:20px}.settings-content p{font-size:13px}.settings-content form>button{margin-top:15px}.qr{display:block;width:240px;height:240px;background:white;margin:18px auto;padding:10px}.row{display:flex;align-items:center;gap:8px}.checkbox{display:flex;align-items:center;gap:8px;margin-top:12px;font-size:12px}.checkbox input{width:16px;height:16px}.reply-row,.device-row{padding:13px 0;border-bottom:1px solid var(--line);display:flex;gap:10px;align-items:flex-start}.reply-row>div,.device-row>div{flex:1;min-width:0;overflow-wrap:anywhere}.reply-row p,.device-row p{font-size:12px;margin:3px 0}.reply-row button,.device-row button{font-size:11px;padding:5px 8px}.reply-row b{font-size:13px}.danger{color:var(--danger);margin-top:25px}.toast{position:fixed;bottom:max(24px,env(safe-area-inset-bottom));left:50%;transform:translateX(-50%);background:#e9ecef;color:#141618;padding:11px 18px;border-radius:8px;z-index:30;max-width:calc(100% - 32px);width:max-content;font-size:13px}.mobile-only{display:none}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}::selection{background:#466451;color:#fff}*{scrollbar-width:thin;scrollbar-color:#424950 transparent}a{color:var(--accent);text-underline-offset:3px}body,button{-webkit-tap-highlight-color:transparent}button{user-select:none}input,textarea{user-select:text}
@media(min-width:1500px){.app{grid-template-columns:370px minmax(0,1fr)}.composer{padding-left:max(28px,calc((100% - 920px)/2));padding-right:max(28px,calc((100% - 920px)/2))}}
@media(max-width:760px){:root{font-size:14px}.app{display:block}.sidebar{height:100%;border:0}.conversation{display:none;height:100%}.app.in-chat .sidebar{display:none}.app.in-chat .conversation{display:block}.mobile-only{display:flex}.chat-head{padding:10px 12px;gap:8px;min-height:68px}.chat-head h2{font-size:15px}.close-button{padding:8px;font-size:11px}.close-button svg{display:none}.messages{padding:18px 15px}.composer{padding:10px 13px max(12px,env(safe-area-inset-bottom))}.composer textarea{font-size:16px;min-height:64px}.composer-hint{display:none}.tools{gap:0}.tool-button{padding:8px}.escalate span:last-child{display:none}.escalate svg{width:19px}.send{padding:9px 12px;gap:6px}.send span:first-child{display:none}.send svg{width:19px}.pinned button{font-size:12px}.waiting-banner{padding:8px 14px}.suggestions{left:12px;right:12px}.emoji-picker{left:12px}.settings-content{padding:0 18px 20px}.settings-head{padding:14px 16px}.settings-tabs{padding:0 9px;gap:0}.settings-tabs button{font-size:11px;padding:9px 7px}dialog{width:calc(100% - 18px);max-height:90dvh}.login input,.settings-content input,.settings-content textarea,.search input{font-size:16px}.ticket{padding:15px 20px}.ticket-title{font-size:14px}.ticket-preview{font-size:13px}.message-text{font-size:15px}.photo{max-height:300px}.avatar{width:28px;height:28px}.message{gap:8px}.sidebar-head{padding-top:18px}}
.app{height:var(--app-height,100dvh)}